Job Description

Position Summary

Serves as an experienced team resource and a member of the department’s primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities.

Key Responsibilities

Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic.

Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design.

Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work.

Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed.

Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications.

Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates.

Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations.

Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups.

Guides less experienced team members in build, testing, and basic troubleshooting activities.

Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums.

Minimum Qualifications

Education Required:
Bachelor’s degree.

Experience Required:

• 3 years of experience directly supporting Epic applications, including configuration, builds, or template management.
• Experience in operational analysis, application support, and training or advising end users.

Preferred:

• 5 years of Epic application support experience, including moderately complex builds.
• Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing).
• Experience working as a super user of an EHR system (Epic preferred).

Licensure / Certifications

Required:

• Epic certification OpTime or Anesthesia module is required.

Preferred:

• Epic certification in ancillary or non-core applications.
• Lean Six Sigma Yellow Belt.
• Relevant non-Epic specialty certifications, as applicable.

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