Job Description

About the Role

We are seeking a proactive and detail-oriented Access Technology Specialist to join our team. This role is responsible for supporting customer teams with badging, access management, reporting, and system-related requests and issues. You’ll play a key part in ensuring the smooth operation of global access systems while maintaining the highest standards of security and compliance.

Key Responsibilities

• Program and maintain access levels within the Quantum Secure SAFE system.
• Configure and manage access levels with reader programming in PACS.
• Work with cross-functional teams to collect data for system programming.
• Perform regular audits of SAFE and PACS systems to ensure compliance with global standards.
• Monitor and respond to support queues and email accounts.
• Troubleshoot and investigate system issues, identifying root causes and solutions.
• Manage and enforce global badging standards, including remote badging processes.
• Assist with external audit reporting.
• Collaborate with HID support teams to address bugs and system enhancements.
• Provide support to GSOC personnel on global access management issues.
• Monitor system health and operations for SAFE and other global platforms.
• Partner with global management teams to build and maintain approval and audit roles.
• Deliver ongoing system and application support across all regions.

Qualifications

Required:

• Experience with access control system programming.
• Familiarity with access control hardware and operations.
• Strong understanding of IT networking and computer systems.
• Security systems background with knowledge of Physical Access Control & CCTV systems.
• Strong organizational and communication skills.
• Self-motivated, forward-thinking, and able to multitask effectively.
• Excellent interpersonal and customer service skills.
• Proficiency with Microsoft Office.
• Valid driver’s license.

Preferred:

• Experience with enterprise-level security systems such as Lenel OnGuard and Software House C*Cure.
• Strong knowledge of Windows OS, Word, and Excel.
• Professional affiliations (e.g., ASIS membership, CPP certification) are desirable but not required.

Skills & Attributes

• Strong written and verbal communication.
• Active listening and problem-solving skills.
• Ability to work both independently and collaboratively.
• Customer-focused with a solutions-oriented mindset.

Additional Information

• Travel: May be required for certifications; otherwise minimal.
• Work Authorization: Must be authorized to work in the U.S.

Join Our Team!If you’re looking to apply your technical expertise in access control while supporting global security operations, we’d love to hear from you.

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