Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
Asking questions with a spirit of curiosity
Giving feedback freely with candor & grace, welcoming it in return
Displaying a passion for philanthropy and technology
Serving with joy. Everyone is willing to make the coffee!
Celebrating the wins & milestones of others
Assuming good intent & demonstrating trust in others
Pursuing relationships with people different from themselves & creates space to be human
Find our core values & more here .
Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.
Position Summary
The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients. This role may include occasional travel and facilitation of live, in-person training sessions. Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed.
Responsibilities
You will be a Virtuous expert. Thoroughly understand all the features of our Virtuous suite of products and effectively convey complex information to both customers and internal staff.
Collaborate with Virtuous customers to design and implement solutions that elevate legacy business processes.
Scope, define, manage and deliver custom services, including setting up integrations, developing scripts and automations, facilitating QA/UAT, and deliver end-to-end projects/solutions.
Manage custom services projects from kickoff through delivery, including documenting technical process and visual workflows for solution(s) delivered.
Deliver training and webinar sessions on key functions, applications, and best practices for multiple Virtuous products with clarity and quality, and reach 80% utilization between training and other professional services.
Create, modify, and optimize training materials, including training guides, and assist with curriculum development.
Ability to communicate cross-functionally with Sales, CX and Product/Dev teams to drive product enhancements and standardize solutions.
Drive efficiency for the Professional Services team through reusable processes and frameworks.
You Must Have
Experience with CRM and/or Marketing Automation platforms is required
Knowledge of and/or experience working with nonprofits is preferred
A desire to quickly learn about fundraising best-practices
2-3 years SaaS experience
Minimum of 2 years of experience in instructional design, education, training, consulting, or related field
1-3 years experience working in Project Management, Implementation, Onboarding, Customer Success Management, Product Training, or Account Management
Experience teaching or conducting technical training in classrooms, webinars, or a customer-facing role to a potentially non-technical audience
An understanding of adult learning theory and concepts
Ability to work in a fast-paced, flexible start-up environment
Self-motivated, always looking to improve and learn
Clear and articulate communication skills
Outstanding organizational, presentation, and communication skills, including verbal, written, and visual.
The ability to prioritize time and manage competing priorities in a fast-paced environment
Strong attention to detail
The ability to quickly absorb and understand new information.
A passion for innovation and helping nonprofits succeed.
An ongoing curiosity to learn about our products, our customers, and the nonprofit sector.
Nice to Have
An understanding of the nonprofit sector and the needs of nonprofit organizations across multiple verticals.
Experience in a consultative role
Experience with Zendesk, Camtasia, Zoom Webinar, Hubspot, Miro, Genial.ly , Canva, and/or Chameleon
Experience with nonprofit CRMs, fundraising and event software, integrations and APIs, querying and reporting, as well as nonprofit best practices
Comfortable with data and spreadsheets
Comfortable with BI tooling
Baseline knowledge of SQL, HTML, JavaScript and CSS
What We Offer
Market competitive pay leveraging Carta data
Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
Supportive time off including paid volunteer days and company holidays
Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
We pride ourselves on Community and host exciting company outings and events.
We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.
Please note that all legitimate communication from Virtuous will only come from the @ virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com ), they are not legitimate and we recommend disregarding it immediately.
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