Job Description

POSITION:  Overnight Guest and Events Services Associate 

REPORTS TO : Guest and Events Services Manager 

STATUS:  On-Call 

JOB CLASSIFICATION: Associate I 

UNION ELIGIBLE:  Yes 

WORK ARRANGEMENT: 100% onsite (Napa) (overnights) 

LOCATION:  EHN 

SALARY RANGE: $23.33/hr - $30.55/hr  

APPLICATION DEADLINE:  Open Until Filled 

About the LightHouse   

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

LightHouse Values

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people. 
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency. 
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities. 
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate. 
• Empowerment: We encourage self-determination, independence, and autonomy. 
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

QUALIFICATIONS:

• Must have a valid driver’s license and clean driving record.
• Ability to stay alert and productive during overnight hours.
• Must be able to walk the property, operate vehicles, and respond quickly to urgent situations.
• Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
• Excellent written and verbal communication skills.
• Experience working in a customer service role in a hotel or retreat environment is a plus.
• Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
• Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
• Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
• Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms.
• Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
• Professional appearance, work ethic and demeanor.
• Event planning experience is a plus.
• Nonprofit experience is a plus.
• Ability to work weekends and nights is required, a flexible schedule during week nights, as needed, is a plus.
• High level of professionalism.
• Attention to detail.

JOB RESPONSIBILITIES:   

Duties listed are considered required and as needed when applicable to the night shift. 

• Greeting and assisting visitors, ensuring a welcoming environment.
• Handle phone calls professionally, providing accurate information.
• Support event execution, including room reservations, setups, and logistics.
• Manage event-related items (food, rentals, laundry).
• Coordinate with vendors and staff for smooth operations.
• Oversee guest check-in/check-out and room inspections.
• Manage reservations for rooms and overnight stays.
• Maintain an updated booking calendar and prevent conflicts.
• Coordinate room availability for student programs and events.
• Keep the Welcome area organized and stocked with brochures.
• Provide guests with local recommendations and information.
• Build positive relationships with guests and staff, collecting feedback.
• Support reception at other locations for seamless coverage.
• Assist with event paperwork and interdepartmental documentation.
• Be knowledgeable about emergency procedures.
• Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.
• Ability to perform other related duties as assigned.

EXPECTATIONS FOR SUCCESS IN THIS ROLE: 

• Remain awake and on-duty for the entirety of the overnight shift.
• Respond promptly and professionally to guest needs, questions, and emergencies throughout the night.
• Perform scheduled walkthroughs of the property to ensure safety, cleanliness, and security.
• Monitor and control access to the site entrance gate, ensuring only authorized individuals are allowed entry.
• Drive company vehicles as necessary for on-site or nearby off-site tasks.
• Follow up on guest contracts or event documentation as needed.
• Ensure all company policies and procedures are followed throughout the shift.
• Communicate any notable incidents, guest concerns, or operational issues in a detailed nightly report submitted to the manager each morning.
• Collaborate with team members to maintain a safe and welcoming environment for all guests and staff.
• Manage multiple calendars for events and Lighthouse programs.
• Manage flow of event information to Facilities, F&B, and housekeeping departments.
• Support in the planning, creation and execution of a variety of guest experiences.
• Overnight shifts may involve working outdoors in varying weather conditions during property walkthroughs.
• The environment may require quick decision-making in emergency situations.

PHYSICAL REQUIREMENTS:   

• Ability to sit at a desk and perform computer-intensive work for long periods.
• Operate standard office equipment and lift up to 25 lbs.
• Manage physical activities such as standing, bending, stooping, stretching, exposure to sun, heat, cold, rain and varying environmental conditions.
• Walking and being on your feet for long periods of time.
• Ability to travel and work at offsite location(s) in the Greater Bay Area, as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer.  LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.  Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct. 

We strive to maintain a scent-free environment and a drug-free workplace.  Employees are expected to behave in accordance with these objectives.

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