Job Description

Job Description

Champion innovation at the intersection of technology and business, guiding cross-functional teams to deliver analytics products that drive real value.

As a Lead Data Scientist on the Commerce Payments product team, you’ll be driving data and analytics strategy, execution, and innovation for embedded payments solutions, including digital wallets and card-on-file in ecommerce. You will work closely with quad partners (Product, Technology, Operations, and Risk) to identify opportunities, deliver actionable insights, and enable data-driven decision-making across the organization.

Job Responsibilities

• Develop and execute the analytics roadmap aligned with Commerce Payments’ business objectives
• Champion a data-driven culture and promote analytics best practices across the team and quad partners
• Collaborate with quad partners to understand business needs, define analytics requirements, and deliver impactful solutions
• Communicate complex analytics concepts and results to non-technical stakeholders, influencing strategy and decision-making
• Lead the design, development, and implementation of advanced analytics solutions, including dashboards, predictive models, and reporting tools
• Ensure analytics solutions are scalable, robust, and deliver measurable business value
• Build, mentor, and manage a high-performing analytics team, fostering professional growth and collaboration
• Oversee data quality, integrity, and governance for all analytics initiatives
• Partner with Technology and Data teams to ensure secure, compliant, and efficient data management
• Stay abreast of industry trends, emerging technologies, and best practices in payments analytics
• Drive continuous improvement in analytics methodologies, tools, and processes

Required Qualifications, Capabilities, and Skills   

• Bachelor's degree in a quantitative or other applicable field, and 10 years of experience in an advanced analytics, product management, or related role
• Experience managing analytics solutions and delivery within a complex organizational structure
• Knowledge to effectively leverage common analytics tools and technologies such as SQL, Python, R, Tableau, or Power BI
• Excellent communication skills with the ability to convey complex analytics concepts to stakeholders with varying levels of technical knowledge
• Proficient using MS Excel and PowerPoint
• Ability to provide insights, manage stakeholder expectations, influence decision-making at all levels
• Strong leadership skills with the ability to guide cross-functional teams towards achieving common goals
• Knowledge customer survey data and survey design; proven ability to drive insights from data to impact product and service strategy 
• Experience converting customer feedback into actionable opportunities for customer-facing employees   

Preferred Qualifications, Capabilities, and Skills  

• Experience in the banking or financial services industry highly desired
• Experience coaching product managers to grow their skills while maintaining a strong team culture 
• Experience leading across multiple product areas

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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