Job Description

Salary: $107,000 - 180,000 per year Requirements:

• A Bachelor's Degree is essential.
• A minimum of 3 years of practical experience with Microsoft Dynamics 365 (Customer Service).
• Expertise in customizing, configuring, and developing within Dynamics 365 (JavaScript, C#, .NET, Power Platform).
• Familiarity with Dynamics 365 APIs, web services, and integration tools is necessary.
• Understanding of Microsoft Dataverse and Power Platform (Power Apps, Power Automate).
• Strong analytical, problem-solving, and communication abilities.
• Must have legal authorization to work in the United States without sponsorship at any time.
• Active or the capability to secure a Public Trust Clearance.
• Willingness to travel 20-50%, depending on project requirements.

Responsibilities:

• As a Project Delivery Specialist, I will design, develop, tailor, and provide ongoing support for solutions utilized in Microsoft Dynamics 365 (Customer Service). My work involves close collaboration with business stakeholders and IT teams to deliver scalable, high-quality solutions, which are fundamental to driving business transformation and efficiency. Key responsibilities will include:
• Developing and implementing customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service).
• Configuring Dynamics modules to align with business needs, including entity setup, form design, views, business rules, and automation of processes.
• Integrating Dynamics 365 with other enterprise systems via APIs, web services, and middleware (for instance, Azure Logic Apps, Power Automate).
• Working collaboratively with business analysts and stakeholders to gather requirements and convert them into technical specifications and solutions.
• Performing unit testing, assisting in user acceptance testing (UAT), and managing the deployment of customizations and updates.
• Providing continual support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance enhancements and issue resolution.
• Creating and updating technical documentation related to customizations, integrations, and processes.
• Ensuring that solutions comply with Microsoft best practices, security standards, and regulatory requirements.

Technologies:

• Azure
• C#
• Support
• JavaScript
• Security
• Web
• Office 365
• ASP.NET
• Cloud
• AI
• CRM
• Marketing

More:

In our Deloitte Government & Public Services (GPS) practice, we strive to make a meaningful impact. Our team of professionals caters to federal, state, local government clients, and public higher education institutions, offering innovative solutions to help clients navigate challenges, reimagine possibilities, and uphold their mission. Our Sales & Service offering is focused on designing and implementing customer experiences, capabilities, and architectures that bring customer strategies to fruition.

The Project Delivery Talent Model is optimized for professionals with specialized skills that meet current client requirements. Team members dedicate their efforts to delivering services to clients, without additional obligations concerning business development or promotion. Employment is linked to project roles, and we offer a competitive benefits package tailored for project delivery-focused professionals.

The salary range for this position reflects diverse factors that we consider in compensation decisions, including skills, experience, training, certification, and business needs. The estimated salary range is $107,000 to $180,000. Additionally, you may qualify for a discretionary annual incentive program based on individual and organizational performance, subject to specific criteria.

For applicants requiring accommodations, more information can be found on our website.

last updated 41 week of 2025

Job Tags

Full time, Work at office, Local area,

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