Job Description

Data Analytics Manager, Data Science – Sports + Entertainment – Fenway District 

Boston, MA

About Data Science Group

The Data Science division is the epicenter of business intelligence, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes operational and consumer data to optimize strategies that enhance the guest hospitality experience and blaze a trail for innovation. Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, Data Science harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike. Join a team that's partnering with professional sports clients who are changing the game in sports business analytics. Your work will impact everything from the fan experience to the bottom line. Don't just watch the game - help shape its future!

Job Responsibilities

• Leverage consumer analytics to understand customer purchasing behavior across Aramark’s Sports + Entertainment venues in the Boston district, supporting Fenway Park, MGM Music Hall at Fenway, Citizens House of Blues Boston, and JetBlue Park.

• Analyze business performance data from a multitude of sources including labor tracking, Point of Sale, and inventory management systems to identify opportunities to improve operations and recommend data-driven action plans.

• Present data insights to senior management and clients clearly telling the data story and providing actionable recommendations.

• Lead the creation and development of key performance reporting to multiple stakeholders including the Aramark operations team and clients.

• Identify opportunities to create and meet consumer demand. Work with internal and external strategic partners to pilot new concepts to advance customer experience across venues.

• Partner with clients on conducting research on hospitality across premium, suites, and concessions consumers.

• Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success.

• Innovate ways to streamline the collection and synthesis of information by improving business processes and organization.

• Design compelling data visualizations and reports to effectively present complex data insights to stakeholders and clients.

• Manage and mentor a team of data analysts, overseeing project deliverables, and fostering a culture of data-driven decision making.

Qualifications

• Bachelor’s degree is required in Mathematics, Statistics, Accounting or Finance or another scientific discipline. Master’s degree a plus but not required.

• Minimum of 5-7 years of experience in an analytical function preferred.

• Excellent written and verbal skills and the ability to interface with multiple levels of management are essential.

• Strong organizational, project management and time management skills

• Exhibits an analytical mindset, with curiosity to explore data to find new solutions or answers.

• Ability to effectively communicate findings, analysis, implications, and recommendations to varied stakeholder audiences

• Moderate experience with SQL, Python, or R for data manipulation

• Familiarity with AI in business context along with curiosity and drive to explore emerging AI technologies

• Proven ability to lead and develop a team of data analysts

• Extensive experience with the Microsoft Office package, specifically a high level of proficiency with Excel and PowerPoint

• Experience developing in BI Tools (Ex. Power BI) a plus

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