Customer Service Onboarding Lead Job at Valsoft Corporation, Victoria, TX

Z0g2VldjTXZaWU9mUkRFWjRMNDlIbXFJemc9PQ==
  • Valsoft Corporation
  • Victoria, TX

Job Description

Forms Express is looking for an experienced Customer Service Onboarding Lead to support our customers.

About Forms Express

Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing in Australia and New Zealand. Join us in 2025 as we do more with eNotices, Flexipay and AI!

The Role

As a Customer Service Onboarding Lead you will drive customer success, plan and execute projects, foster strong relationships and deliver solutions.

Key Responsibilities

  • Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
  • Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
  • Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
  • Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
  • Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.
  • Assist with daily Customer Service duties, such as quoting, invoicing, and providing customers updates, data entry etc.

Your Daily Impact

  • Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
  • Requirements Gathering: Work with clients to understand their needs and tailor solutions.
  • Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
  • Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.

About You

  • Strong background in customer success, onboarding, or project planning.
  • Proven ability to gather requirements, plan workflows, and manage client expectations.
  • Exceptional communication and relationship-building skills.
  • Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
  • Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.

Why Forms Express?

  • Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.
    Career Growth: Opportunities for advancement and professional development as we grow our market presence.
  • Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
  • Competitive Compensation: Attractive salary with performance-based incentives.

For more information about Forms Express, please visit our website at:

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Job Tags

Work at office, Local area, Flexible hours,

Similar Jobs

GreatAuPair LLC

Au Pair Job at GreatAuPair LLC

We are looking for an au pair to join our family. We have a 10 year old daughter and a rabbit. We live in the heart of Orlando near all the theme parks. Would love someone who can care for our daughter like their own. Duties: Assist in sending daughter to school. Pick daughter...

Blockchain & Climate Institute/ BCI America Inc.

UNPAID VOLUNTEER - Principal / Senior / Legal Advisors / Assistants (US-based) Job at Blockchain & Climate Institute/ BCI America Inc.

 ...THIS IS AN UNPAID VOLUNTEERING ROLE. Role Title: Principal Legal Advisor / Senior Legal Advisor / Legal Advisor / Legal Assistant...  ...Proven ability to effectively multitask and prioritize work; Foreign language skills (e.g. Spanish) would be preferred Some knowledge... 

Care Options for Kids

Pediatric Registered Nurse (RN) Job at Care Options for Kids

 ...About The Role At Care Options for Kids, a pediatric home health care company providing one-on-one care in the home, we do things a little...  ...For Registered Nurses (RNs) Current, active Texas RN license Current BLS CPR card (obtained in-person, not online)... 

Gpac

Hybrid/Remote Tax Supervisor Job at Gpac

 ...returns Tax Supervisor Qualifications:* Bachelor's Degree in Accounting* CPA preferred* 5+ years of experience in public accounting...  ...:* $90,000-$120,000* Excellent benefits package* Hyrbid Remote role To be considered, please apply with a resume. If you... 

Insight Global

Warehouse Operations Supervisor Job at Insight Global

Job Description We are currently seeking a Warehouse Supervisor for a full time, direct hire opportunity in Princeton IN. The Supervisor be responsible for overseeing one area within the facility with roughly 15 employees they would be directly responsible for including...