Job Description

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

Reporting to the Regional Head of Clinical Field Operations, the Clinical Manager is responsible for recruitment, training and management of Registered Nurses (RNs), Nurse Practitioners (NPs), and Physician Assistants (PAs), ensuring effective collaboration, optimal staffing, and high-quality patient care delivery to Grace at Home family members transitioning to home health care. This role involves strategic planning, team leadership, performance monitoring, in partnership with the Community Care Manager, overseeing an interdisciplinary team to meet organizational goals, improve member outcomes, and provide exceptional patient care. The manager will also develop processes and policies to ensure members, and their families, receive timely and effective navigation support, both telephonically and in the field. This position is accountable for ensuring Grace at Home is positioned to innovatively deliver on its promise. They should embody Grace at Home’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.

The Clinical Manager will have a strong knowledge base in providing care in the home, Value Based Care, HEDIS and Stars, documentation and coding, and medical practice principles. They will stay informed about advancements in healthcare practices and disseminate relevant knowledge.

Key Responsibilities

The Clinical Manager will have the following responsibilities:

• Manage clinical team members; providing mentorship and guidance, regular performance evaluations, constructive feedback, and supporting professional development.
• Execute strategies and solutions to create clinical and business value for the member populations and the provider practices within their region.
• Ensure staffing levels and schedules optimize productivity, meeting patient care needs, maintaining high standards of care and safety in compliance with regulatory requirements.
• Oversee daily operations to ensure compliance with organizational policies and procedures.
• Monitor and evaluate patient care delivery to maintain high standards of quality and safety.
• Implement evidence-based practices and clinical protocols.
• Address and resolve patient or staff concerns promptly and professionally.
• Coordinate orientation and continuing education for clinical staff, promoting opportunities for professional growth.
• Serve as a liaison between clinical staff and administrative leadership.
• Participate in interdisciplinary team meetings to enhance patient care coordination.
• Ensure all staff adhere to regulatory standards, including HIPAA and OSHA requirements.
• Maintain accurate documentation of clinical activities, training, and compliance records.
• Prepare and present reports on team performance and operational metrics.

Required Qualifications

The Clinical Manager should have the following qualifications:

• Education/Experience: Master’s Degree in Nursing or related science field required
• Certification/Licensure: Active and unrestricted NP or PA license required
• Clinical: Must have 5+ years of strong leadership and management experience in a clinical setting; community-based care experience preferred. Experience with Medicare/Medicaid is a must.
• Experience with implementing and maintaining regulatory requirements for clinical staff including NPs, PAs and RNs.
• Excellent verbal, written, presentation, and group facilitation skills; ability to clearly articulate and present concepts and models in an accessible manner to Care at Home’s team, investors, partners, and other stakeholders.
• Must have strong critical analytic, thinking and communication skills necessary to evaluate and respond to team progress, anticipate needs and other related team dynamics.
• Clinical: Must have 5+ years of clinical leadership experience; community experience preferred.
• Computer Knowledge: Excellent computer skills required particularly Microsoft applications including Word, Excel, PowerPoint, and Outlook. Willingness to explore and learn new or unfamiliar applications that may benefit the clinical team
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced organization.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

In-office work (minimum three days per week) is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

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