Clinic Office Manager Job at Goodside Health/Urgent Care for Kids, Dallas, TX

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  • Goodside Health/Urgent Care for Kids
  • Dallas, TX

Job Description

About Goodside Health

At Goodside Health, we believe every child deserves access to high-quality, compassionate healthcare. Our team works hard to provide excellent care in a fast-paced, supportive environment where collaboration and growth are encouraged.

Job Summary

The Clinic Office Manager plays a dual role in supporting both patient care and clinic operations. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.

What You’ll Do

Leadership & Operations

  • Oversee daily clinic operations and ensure proper staffing

  • Create schedules, delegate tasks, and monitor workflow

  • Lead, coach, and mentor team members while fostering a positive culture

  • Manage payroll/timecards, inventory, and supply orders

  • Ensure compliance with HIPAA, OSHA, and all federal/state regulations

  • Participate in recruiting, training, and onboarding new team members

  • Track KPIs, patient satisfaction, and operational performance

  • Address patient concerns and reviews

Clinical & Front Office Duties

  • Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)

  • Administer medications as directed and provide patient education

  • Maintain exam rooms and support lab/radiology procedures

  • Perform front-desk functions such as patient check-in, insurance verification, billing, and collections

  • Travel to other clinic locations when coverage is needed

What We’re Looking For

Required

  • High school diploma or equivalent

  • Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience

  • BLS certification (AHA preferred)

  • 1+ year pediatric experience

  • 1+ year medical office management experience

  • Strong leadership, training, and customer service skills

  • Proficient in Microsoft Office Suite and EMR software

Preferred

  • RN or LVN (Texas or compact license, in good standing)

  • Bilingual (Spanish)

  • 1+ year urgent care experience

  • Additional pediatric or management experience

Work Environment & Physical Requirements

  • Fast-paced urgent care clinic setting with regular patient interaction

  • Exposure to communicable diseases and clinical substances

  • Ability to stand/walk for extended periods and lift/move up to 50 lbs

Why Join Goodside Health?

We’re committed to creating a team that reflects the communities we serve. We embrace diversity, equity, and inclusion—and believe that diverse teams make the strongest teams .

👉 Apply today to join our mission of making healthcare more accessible for children and families across Texas!

Job Tags

Full time, Work at office,

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